After reading the headlines, the readers may think that this writer is going to tell them some patent-related battles between Vonage and Verizon, since the two VoIP service providers have hostile relations in the past regarding the infringement of patents. No, this time I have come across a very interesting post in the Associatedcontent where the writer Sean Watts makes an analytical study on the kind of services they offer to the customers.
Sean Watts concludes that Vonage is a far superior option in a great many ways. Let us see what made him/her so merciless towards Verizon, after all Vonage is struggling for survival because of rising customer churn.
Sean Watts Finds
1.Verizon provides its VoIP services featuring unlimited long distance calls for $39.95 per month. It is a competitive rate, explains Sean Watts. Meanwhile, Vonage offers same service for just $24.95 per month. Here comes saving of $15.
2.In its $39.95 VoIP package, Verizon provides Caller ID, Call Waiting and Voice Mai. Where as Vonage’s offering comes with practically every feature that users can think of.
3.Although, all the services offered by Vonage and Verizon appears to be same, yet there is a striking difference prevails in the nature of the services. Take the case of Voice Mai. Verizon’s Voice mail is fairly standard, says Sean Watts. However, Vonage takes an additional advantage as its Voice Mails can be accessed via Internet. The users can email the voice message.
4. Vonage provides better customer service to its subscribers than Verizon.
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Brand battle: Vonage vs. Verizon
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Van
Comments
My advice, go Vonage. I was supposed to get FIOS December 28, 2006. After waiting most of the day my wife and I started calling to find out why they had not arrived. After at least six calls, being hung up on by one Verizon supervisors we learned that the decision to reschedule the installation was made on December 20. No one from Verizon called to let us know. I paid $65 to be reconneced to ATT, a dependable service I have had for over 25 years. Unless you are retired, can stay at home for days on end and can put up with service being out for 30 days at a time go with someone other than Verizon.
I agree with you. I have Vonage and this is
the happiest I’ve been with a telephone
company. I had Verizon before and all I had
with them was problems. Every month I had to
tell them that I was over charged. Customer
is lowsy for you can’t get very far with them.
I’ll stick with Vonage for I love their service.