Skype has come down heavily on the country’s national telecom regulator Ofcom (Office of Communication) for its new VoIP plans, which would provide undue comforts to customers, what the VoIP service provider terms Super Consumer Protection.
Condemning the proposed plan, Skype described the new VoIP law as discriminatory and damaging to innovation in the Voice World. Therefore, the Ofcom, UK’s telecoms regulator should seriously reconsider the plan before making law.
According to the Ofcom’s new idea, it becomes mandatory on the part of VoIP service providers to alert the customers about the limitation of their services. For instance, the customers can be alerted, if there is a power cut or any other disturbances. As per plans, the VoIP companies would also be compelled to pay an effective charge of £1 per customer to put labels on to their hardware detailing possible problems.
Stephen Collins, director of regulation at Skype viewed,
It seems disproportionate. Of course there are legitimate consumer concerns but we feel they can be met with existing consumer protection laws.
At present, about two million Britons access VoIP services. The number expected to rise in the coming days. Therefore, Ofcom considers that conditions are ripe for a significant increase in uptake over the coming years.
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