I have told you that companies are interested to go with VoIP technology as it cuts down telecom bills and provides a number of advantages. However, they confront two things, VoIP deployment and security threats. However, UCN has come forward to enable the companies to overcome such type of problems and made the VoIP testing quite easier.
UCN, the VoIP solution provider has just announced the launch of its inContact/VoIP Service, which allows companies connect both traditional TDM and VoIP stations into the hosted inContact advanced contact handling application. The solution provides PBX functionality to general business users as well.
Paul Jarman, CEO of UCN stated
Companies often delay the benefits of deploying advanced contact center technologies until they make a decision on their connectivity service and PBX system.
By adopting, inContact/VoIP service, the decision on whether or not to go VoIP can be made, then expanded or changed without disruption to critical call routing routines and contact handling services.
Jarman added,
Now, through inContact, companies gain access to PBX features, advanced contact handling services and such complementary products as workforce management scheduling and forecasting at a significantly lower cost when compared to purchasing and maintaining the same feature set as on-site equipment and software.
The UCN software determines whether the VoIP technology should reside within the network or at the customer’s site. In other words, the software has two versions ‘VoIP Service for Agents’ and VoIP Service for Business.
Comments
Correction: It is not the UCN software that deteremines whether VOIP resides in the network or the customer site. It is the customer’s choice as to which connectivity service they wish to use. The two versions related to the user community - VoIP services for agents provides all the advanced contact handling services usually found in an Aspect system, while VoIP for Business provides a hosted IP-PBX service set.