VoiceNation has started up a new kind of service called ‘Next’ Initiative to facilitate companies to maximize advantage from voice communication by understanding the technology, options and services available to them.
Jay Reeder, President of VoiceNation speaks about Next Initiative,
The Next Initiative is our plan to facilitate steady and robust growth cycles for our customers by initiating them to what these new levels of technology can do.
He explained that the new VoIP program will ensure the companies to know better about the voice technology and its various implications. It specifies how VoiceNation will work with their client base to ensure they are utilizing the latest capability to build revenue of their business.
The company plans to provide a number of services under the new program. It includes toll-free mega-pop to handle nearly one thousand inbound calls, personal communication assistant technologies, IM integrated with presence management, Voice and Fax mail management with messages and out bound faxing service integrated with phone system.
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Thought I’d relate My VoiceNation Nightmare: On February 11th, I ordered VoiceNation service with a Denver phone number to accomodate our three geographically-separated offices. VoiceNation offered ”Instant Activation” and I thought that would be perfect for our small start-up company that would start conducting business in full-swing on February 22nd. Well, ”Instant Activation” meant that I got the full service that I had ordered and paid for on February 26th and then only after numerous calls and online ”service tickets.” We were handing out business cards that first week with a number that didn’t work. I canceled my service on Day 29 of VoiceNation’s 30-day Money Back Guarantee via fax and I transferred the phone number to Vonage (had to try to keep it... it was already on the business cards); Vonage contacted VoiceNation and VoiceNation released the phone number to them on March 13th. April came around and not only had I not gotten my money back, but VoiceNation charged my credit card again! I called and they claimed to have never received the fax and told me I would have to prove that I sent it. I thought I was out of luck because my fax machine doesn’t produce a log or print out confirmations (it just says successful or unsuccessful on the display screen). Then I remembered that my fax machine was hooked up to a Sunrocket phone and I got the Sunrocket records for March. Sure enough, there was the 35 second call to their fax number in Buford, GA. I handed that over to them and they still refused to refund my money. Finally, they promised to give me back my April advance charges and I still have yet to even see that. (Remember that they handed the phone number over to Vonage before even half of March was over.) I’d be happy to discuss with you all of My VoiceNation Nightmare, but perhaps you can get a feel for their practices by checking them out on the Better Business Bureau’s national or Atlanta websites. (I should’ve done that.)